Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-4 days after receipt of payment and are shipped via Royal Mail special delivery next working day before 1pm and first class signed for. We only ship Monday-Thursday and your order can take up to 4 working days to be dispatched.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We offer live arrival guarantee on all invertebrates shipped as long as you contact us the day you receive your order.

Boxes are amply sized and your items are well-protected.